Maintenance Requests

We apologize for any inconvenience caused. Please Log Into your Tenant Portal (the same place you make your payment online.)

Click on “Maintenance”

Click on “New Service Request”

Fill in all the details regarding your maintenance request (attach a picture if possible). Being Detailed Is Key; to ensure that repairs are completed on the first visit, please provide all details of your specific service need.

You will receive an email or telephone call from a Maintenance Coordinator within 48 hours.

For all Emergencies: (505) 231-8658

Tips to avoid Maintenance Requests

Keep Dishwasher & Trash Disposal Going Strong. Please run your dishwasher at least once-a- month and your trash disposal at least once-a- week. Dishwasher soap is much better for your dishwasher’s well-being than dish soap, too.

Change Filter For Air Conditioning and Heating. Please be sure to clean or change your air filter every three months. Doing so will help your heater and air conditioner operate suitably and efficiently over time. For replaceable filters, new filters can be found at your local department store or home improvement store. The required filter size usually can be found on the side of the filter itself or on the packaging in which the filter came.

Change the batteries in your smoke and CO2 detectors, at least Once a Year.

Air Conditioning Or Heating Has Issues. For the first step, try cleaning or changing your filter. A tripped circuit breaker may also be to blame. Make sure they are okay by turning all of the breakers off and then on again. It’s best to submit a work order to our property management team if you’re still having problems.

Garbage Disposal Is Not Working. If you have problems with the garbage disposal system in your home for rent, please look at the reset button on the bottom of your equipment. Push the button In. If you continue to have trouble, check the fuse box. Please do not put your hand or any tools inside the disposal, as doing so can be a big safety hazard.

Cut Down On Water Bills. Make sure your toilet is not running or your faucets are not dripping. When they do so, they waste water and cause your water bill to go up.

Stay On Top Of Repair Needs. A great way to ensure big, time-consuming repair needs don’t creep up is to tend to those needs when they’re small. Conduct a monthly evaluation of your rental home’s equipment and make sure everything is operating correctly. If something’s not, be sure to report it at our office. Vigilance in the long run brings peace of mind and fewer repair or servicing demands.

Electrical: Always check the fuse box for any tripped circuits. If an outlet has a red “RESET” button, please be sure it is pressed completely in for power.

Refrigerator: Be sure the vents of the refrigerator and freezer are not blocked or obstructed in anyway. Try the settings on the dial for a higher or lower temperature. Typically, setting 5 is best for most refrigerators. The internal refrigerator temperature should be around 32 to 38 degrees.

Water Heaters: Be sure the temperature is not set on Vacation Mode or Off if you have low heat.

Washer: Leave the door open to the machines and dry out the drum after every use.

Dryer: Ensure the lint trap is cleared after each use and have the dryer vent cleaned once a year.

Flushable Wipes: are NOT Flushable. Do Not place wipes, paper towels, feminine products, toys, or other foreign objects into the sewer line.

Chimney Upkeep: Chimneys, fireplaces, and vents shall be inspected at least once a year for soundness, freedom from deposits, and correct clearances. The chimney and vents are cleaned upon every inhabitancy. The tenant is responsible for the upkeep during their occupancy and upon their departure.